Privacy Policy

Privacy Policy – Thrive

Thrive Fintech Ltd ("we," "our," "us", "Thrive") is incorporated as a limited company in England and Wales, registration number 15652913, whose registered address is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

Thrive Fintech Ltd has an approved licence by the FCA (reference number: 1014551) as a PSD agent (Payment Services Directives). PSD Agents are responsible for facilitating communication, managing customer queries, and handling transaction disputes. They also play a crucial role in maintaining compliance with the Payment Services Directive regulations.

Thrive values your privacy and is committed to protecting and respecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our app dedicated to personal financial management. Please review this Privacy Policy thoroughly to understand how we manage your personal data. By interacting with us as described in this Privacy Policy, you acknowledge that you have read and comprehended its entirety and agree to its terms as they pertain to you.

‍Keeping Your Personal Information Secure

‍We take the security of your personal information very seriously and have appropriate physical, technical and administrative procedures in place to help protect your personal information from unauthorised access, use or disclosure as required by law in England.

Once we have received your User Information, we will use strict procedures and security features to try to prevent unauthorised access including encrypting any Personal Information which we might transfer to our partners.

1. Information We Collect

We may collect and process the following types of information:

- Personal Information: name, email address, phone number, and financial information such as bank account details.

- Your bank transaction data (but not your bank logins!) - that is to give you insights and recommendations

- Usage Data: information on how you use the app, including transaction history, income, recurring payments, spending categories and spending habits.

- Device Information: details about the device you use to access the app, including IP address, operating system, and device type.

- Location Data: with your consent, we may collect information about your location to provide location-based services.

2. How We Use Your Information

Service Delivery: to provide, maintain, and improve our services, including processing transactions and sending notifications.

Personalization: to tailor the app’s features and content to your preferences and usage patterns.

Communication: to send you updates, offers, and promotions related to our services.

Analysis and Improvement: to analyse spending habits, and usage trends and improve the functionality and user experience of our app.

Compliance and Security: to comply with legal obligations, enforce our terms of use, and protect against fraudulent or illegal activities.

Use of AI and Similar Technologies:

‍Our services leverage AI, including ChatGPT and other LLMs and similar technologies, to provide personalised actionable insights, detect anomalies, and enhance user experience. These technologies help us to:

  • Personalised Insights: Offer tailored financial insights and recommendations.
  • Automation: Automate routine tasks and enhance app functionality.
  • Customer Support: Provide efficient and accurate customer support through AI-driven chatbots.
  • Risk Management: Identify and mitigate potential security threats and fraud.

3. Data Sharing and Disclosure

We may share your personal data with third parties only in the following circumstances:

  1. Service Providers: We engage trusted third-party service providers to perform functions and provide services to us. These providers may have access to your personal data as necessary to perform their functions and are obligated to maintain the confidentiality and security of your data.
  2. Legal Requirements: We may disclose your personal data if required to do so by law, in response to valid requests by public authorities (e.g., a court or a government agency), or to comply with legal processes.
  3. Business Transfers: In the event of a merger, acquisition, reorganisation, sale of assets, or bankruptcy, we may transfer or share your personal data as part of the transaction.
  4. Protection of Rights: We may disclose your personal data to enforce our terms of service, protect our operations, or protect the rights, privacy, safety, or property of Thrive, our users, or others.
  5. Consent: We may share your personal data with your explicit consent, which will be obtained through a clear and unambiguous request for such consent.
  6. Aggregate or De-Identified Data: We may also share aggregate or de-identified data that cannot reasonably be used to identify you. This data may be shared with third parties for research, marketing, or other business purposes.

Security and Confidentiality

We take the security of your personal data seriously and implement appropriate enterprise-grade technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our service providers are also contractually obligated to protect your data and use it only for the purposes for which it was shared.

4. Your Rights and Choices

You have the right to access, correct, or delete your personal data, as well as the right to object to or restrict certain processing of your data. To exercise these rights, please contact us at privacy@jointhrive.ai

We will respond to your request in accordance with applicable data protection laws.

Access and Correction: you have the right to access and correct your personal information at any time through your account settings or by contacting us.

Data Portability: you have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

Erasure: you may request the deletion of your personal information, subject to certain exceptions provided by law.

Restriction of Processing: you may request that we restrict the processing of your personal information in certain circumstances.

Objection: you have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your situation.

Withdraw Consent: where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

Subject Access Requests (SARs)

You have the right to ask us to provide any personal data we have collected about You, to You. Should You wish to do so, please email us at privacy@jointhrive.ai to make a subject access request detailing:

  • your name,
  • your address,
  • the period of data you’d like access to.

5. Data Security

We implement robust security measures to protect your personal information from unauthorised access, use, alteration, or disclosure. These technical and organisational measures include encryption, access controls, and regular security assessments.

Where we store your data

All information you provide to us is stored on our secured cloud-based servers. Any transmission of information to our partners are encrypted. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and, where appropriate, notified to you via email. Your continued use of the app after any changes indicates your acceptance of the new terms.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@jointhrive.ai

8. Making a complaint to a supervisory authority

Should you be dissatisfied with the service we provide, you have the right to file a formal complaint to the Information Commissioner's Office at www.ico.org.uk.

9. Cookies Policy

We collect data about how you interact with our website through the use of cookies. Our website or app uses cookies to distinguish you from other users of our website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We use cookies to enhance the online experience of our visitors and to better understand how our Site is used. Cookies may tell us, for example, whether you have visited our site before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests. When you browse the Site, we automatically receive your computer’s internet protocol (IP) address. This helps us to provide you with a good experience when you browse our app or website and also allows us to improve our app or site.

By using Thrive, you agree to the collection and use of your information as outlined in this Privacy Policy. This Privacy Policy ensures compliance with relevant data protection regulations, including The UK General Data Protection Regulation (UK GDPR) and reflects best practices for protecting user data.